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Refunds And Returns Policy

Refunds and Returns Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging, and there must be more than 90% of the product remaining in the relative container.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@purpletaxi.com.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@purpletaxi.com and send your item to: PO BOX 9090 Moonee Beach New South Wales AU 2456.

Shipping


To return your product, you should mail your product to:
PO BOX 9090 Moonee Beach New South Wales AU 2456

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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x

Welcome to the Loyalty Points Demo Store :-)

Sign up and receive 5000 pts to test out in our Store.

Earning and redeeming Purple Points

$1
Earns you
5
$1
Redeems to
100

Ways you can earn

  • Product Purchase
  • Refer a friend
  • Share on social media

Learn more about our program